104學習精靈

上班族每天收到無數封email，您還在抓破頭卻寫不出來嗎？讓ITI幫您提升寫作速度與自信！您將學到書信撰寫架構及語氣、職場最常用的詢價與需求信、最讓人頭疼的抱怨信、或壞消息通知等，透過線上觀看教材搭配「專屬外師批改作業服務」，成為職場書信高手，寫得精準又快速！ （自學方案招生中；另有外師指導方案，請逕洽或留意開課資訊。） 一、上課期間：自學方案招生中 二、招生對象：欲精進商務英語簡報應用技巧之國內在職人士，採全英語授課，建議具多益550分程度 三、師資陣容：外貿協會培訓中心專任外籍師資，平均年資10年，業界經驗與教學經驗豐富。 四、課程內容： 1. Overview: Structure and Format, Tone, Common Language 課程總覽：架構、格式、語調、慣用語 2. Inquiries and Requests 詢價與需求信 3. Inquiries and Requests Replies 回覆詢價與需求信 4. Complaint 抱怨信 5. Replies to Complaints 回覆抱怨信 6. Giving Bad News 通知壞消息

後疫情時代，電話或con-call越趨頻繁。要打給老外時電話拿起來卻猶豫老半天? Con-call到一半突然訊號差聽不到，不知如何啟齒? 接到抱怨電話該如何回應? 如何讓自己的英文聽起來更禮貌舒適? 立刻報名，克服恐懼！ 【目標對象】欲學習中高階商務英文簡報和書信應用技巧之國內在職企業人士，採全英語授課，建議具備中等英文程度。 【師資簡介】外貿協會培訓中心專任師資 【課程內容】內容包含影片、講義、習題等，建議學習時數每堂2小時 (學習進度因人而異) 1. Exchanging and Checking Information 如何精確交換資訊，不再有聽沒有懂!​ During telephone conversations, exchanging information can be tricky as we do not have the luxury of being able to see the person who’s speaking to us. This can make exchanging information a bit more difficult if not done properly. In this course, you will learn how to properly give clear and correct information on the telephone, and then check to clarify whether everything was heard correctly. 2. Describing Technical Difficulties 收訊不良怎麼辦? The goal of this course is to learn the most common keywords and phrases used when we encounter technical difficulties during business calls. When a technical problem occurs, it is important to sound both natural and polite in order to show professionalism. Therefore, this course also focuses on the skill of buffering your speech on a phone call. 3. How to Deal with Complaints 用英文回應客訴我不怕! It is not unusual for businesses to receive customer complaints over the telephone. Dealing with them in a positive and constructive manner will help these business keep their customers. In this course you will learn the key phrases in English and important useful approaches when dealing with customer complaints over the phone. Managing customer complaints and resolving them quickly will of course result in improved and repeat business from your customers. 4. How to Sound More Polite 讓你講英文也很有禮貌! In business, it is extremely important to show professionalism and respect to your business partners by being polite. For English learners, using polite language might not be the easiest thing to do as it requires the speakers to use longer and more grammatically complex sentences. In this course, you will learn how to make your sentences sound more polite when you need them in business.

英語主持會議好頭疼？會議上如何表達想法與提問？eMaster線上商務英語大師幫您提升英語會議溝通效率！您將學到如何用英語進行會議邀約、啟動會議、表達想法、溝通交流、結束會議。課程為混成式學習，內容包含：會議用語講義下載、多種會議情境範例影片和習題。 （自學方案招生中；另有外師指導方案，請逕洽或留意開課資訊。） 一、上課期間：自學方案招生中 二、招生對象：欲精進商務英語簡報應用技巧之國內在職人士，採全英語授課，建議具多益550分程度 三、師資陣容：外貿協會培訓中心專任外籍師資，平均年資10年，業界經驗與教學經驗豐富。 四、課程內容： Unit 1: Arranging Meetings 邀約會議、接受或拒絕會議、會議改期 Unit 2: Agendas and Starting a Meeting 介紹議程、閒聊暖場、帶入議題 Unit 3: Presenting Items from the Agenda 主席給予發言權、闡述議題論點、先發制人與避免打斷 Unit 4: Sharing Opinions 表達意見並進行討論、表達相反意見之技巧 Unit 5: Asking Questions and Clarifying Points 透過問答確認觀點及消除誤解、爭取時間及延遲回覆、表示同意或不同意 Unit 6: Closing a Meeting 會議尾聲與臨時異動、確認決議、統整結論