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「Growth Hacking:負責制定及執行創新增長策略,以提升公司產品的市場佔有率及用戶基數,主要職責包括數據分析、市場調查、產品優化及數字行銷。應具備跨部門協作能力,良好的溝通技巧及創意思維,能在快速變動的環境中有效解決問題,並針對台灣市場特有的消費者行為進行深入分析,制定符合在地化需求的增長方案。需熟悉各類數據分析工具及行銷平台,具備強烈的業務敏銳度及靈活運用資源的能力。」
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Kai

Program Manager

2024/07/10

酷澎的增長策略可在海外複製嗎? Coupang's Big Bet on Taiwan
酷澎積極進軍台灣市場。透過類似亞馬遜和好市多的策略,包括大規模購買商品、生產自有品牌、降低商品售價等,嘗試翻轉台灣本土電商市場。各位消費者們,你們喜歡實體購物還是網路購物呢? 台灣的網路購物體驗,最喜歡哪一家的服務?
Coupang plans to use Taiwan as a starting point to replicate its same-day delivery success in South Korea and expand this strategy to Southeast Asia.
Coupang, a South Korean e-commerce company, said it will accelerate its investments in Taiwan after posting four consecutive quarter profits. The company was the most downloaded app in Taiwan in the second quarter of this year.
"Taiwan is another investment that far exceeds our expectations," Coupang CEO Bom Kim said in a conference call. "We always believed that the transformative retail experience we enabled in Korea could delight customers worldwide. We see how this plays out in Taiwan."
Coupang's next-day delivery service, Rocket Delivery, has grown faster in Taiwan in the 10 months since its launch than Rocket Delivery in Korea in the first 10 months. The company has allocated around $400 million for investment in Taiwan this year.
The move comes months after Coupang suspended operations in Japan in March and denied rumors that it was planning to launch in India in May.
Coupang investment for growths
To provide rapid delivery services to Southeast Asian countries, it is understood that Coupang (NYSE:CPNG) has established a logistics center in the northern part of Taiwan.
In addition to its rocket delivery service within Taiwan, Coupang has also launched a cross-border online shopping service, allowing Taiwanese consumers to purchase goods from South Korea directly.
Seeking to replicate the success of the Korean market in Southeast Asia
Coupang's founder, Kim Bom-seok (English name Bom Kim), is working hard to expand its business in the United States and Southeast Asian countries, mainly replicating its success in South Korea. This includes its iconic same-day rocket delivery service.
Coupang's Growth Strategy in Taiwan
CEO Kim Ban-seok has announced that this year, he will invest 400 million US dollars (approximately 12.7 billion New Taiwan dollars) in mid-term projects (Developing Offerings), with the Taiwanese market being the primary focus of the investment.
What is the portion of Coupang's $400 million investment to Taiwan? This question can be answered by comparing the capital expenditures of Fubon Media (Momo Shopping) and PChome Online.
In 2022, The leading e-commerce platform Momo's holding company Fubon Media's capital expenditure was $210 million in 2023, mainly for constructing logistics centers, delivery fleets, and other infrastructure.
Meanwhile, The second largest e-commerce platform, PChome's A7 logistics center, which began trial operations earlier this year, is expected to have a total investment of $68 million.
Coupang has yet to disclose how this $400 million dollars will be allocated. Still, if one-third of it is allocated to the Taiwanese market's development, it already exceeds Momo's capital expenditure in 2022.
The Taiwanese market is becoming increasingly important for Coupang, indicating that this ECommerce giant is vying for the business behind two major e-commerce platforms, Momo Shopping and PChome 24h, prioritizing rapid delivery. Coupang, often called the Korean version of Amazon, had to pivot quickly when it faced challenges delivering fresh produce within 10 minutes.
Founded in South Korea in 2010, Coupang invested heavily in building warehousing and logistics equipment and its fleet of delivery vehicles.
Today, it has over 100 logistics centers in over 30 cities across South Korea, covering over 47 million square meters. In South Korea, which is approximately 2.76 times the size of Taiwan, Coupang's same-day delivery rate reaches 99%. This is the widely recognized "Rocket Delivery" service that Coupang is known for.
In 2021, Coupang debuted, initially touting its "10-minute fast delivery" as its most significant selling point, and began operating in the fresh food e-commerce market. Fresh food e-commerce was booming during the pandemic, with delivery platforms and physical supermarkets all making significant inroads. Coupang's 10-minute delivery promise was the fastest in the fresh food e-commerce industry at the time. This move shows Coupang's ambition to continue its "fast" feature in South Korea.
參考資料
2. Coupang's Big Bet on Taiwan: What Are the Key Drivers of Growth?
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Hanson Huang

營運長

2021/12/02

成長駭客 VP 無法決定產品的靈魂
如果完全根據資料作決策,那公司是不需要決策者了。資料可以幫助優化產品的成長,但不能變成產品的靈魂! 資料科學家Sebastian Wernicke這場" 如何應用數據做棒的電視節目" TED 演講很精采,Amazon 和 Netflix 都運用大量的資料分析出觀眾最喜歡的節目種類是什麼,Amazon 完全根據資料決定製作什麼節目,而 Netflix 在分析資料後,依靠團隊腦力激盪、直覺和冒險決定製作什麼節目,結果 Netflix 製作出卓越的「紙牌屋」,但 Amazon 做出的節目表現普普。
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劉威麟 知識長

nabi總知識長 / Mr. 6

2021/11/16

計算一個線上新服務的價值(K值)有多高的公式
本文是在多年前寫的,當時民風未開,大學的宿舍竟然會「故意斷網」,記得有一次,先是中興大學宣布將延後到下學期開始於凌晨2點到6點「斷網」,有些私立大學如大同、華梵、清雲科大、建國科大早就已在實施「夜間斷網」,當年的高雄第一科大、樹德科大、元智、義守大學則以限制頻寬方式來束約。
他們說,之所以要強制學生「斷網」的原因是,「怕孩子睡眠不夠」。或許,隱隱之中也怕「網路把孩子帶壞」。因為以家長大人自己的電腦使用習慣類推「孩子怎麼可能一天24小時都要掛在網上,肯定是在打遊戲!」所以宿舍除了應該對學生的行動自由作「宵禁」外,連網路線也要加入「宵禁」就是了。令人第一個想到,萬一是住在校外或住家裡的學生不就「照顧」不到了?以後畢業怎麼辦?
在這強大的網路,什麼人都有,人人都有不一樣的看法,於是我想我們可漸漸理出一條很簡單、但可能有點白爛的惡搞公式:
ax1 + bx2 = k
K是一個網站或網路服務對某個人的價值, a與b是加權的比重,這公式的變數是x1與x2。第一個變數x1是他「免費使用這個網路服務的積極度」,或許是在這個網站停留的時間、PV。而x2則是他「願意掏腰包付錢而趕上的代價」。而這個「不怎麼數學」的公式的重點,是在x1、x2與K之間的時間關係與前後順序。
每個網路新創服務出來,K值還沒確立,等到有一批人已很會用這個網站,並用得很好、很有意思,在裡面得到很多「免費」與「無形」的東西,玩得不亦樂乎。這時候,x1很高,x2是零(因為還沒付費),這個網路的網路服務的K值就因為這樣而高了,我的理論是,這K值會經由口耳相傳、輿論提拔而「傳染」給其他人,這批「其他人」有的還不是使用者,但對於這個網站的 K值已經很高了。這時候,他們其實可以自己增加x1來享受到同樣的K值,但他們因為沒有網路使用習慣、落後感等種種原因而「不依」、不想玩,但,此時若有廠商提供其他「管道」,他們願意「付費」(增加x2)來享有同樣的K值。
當年,我們以eBay和AuctionDrop的例子來說,eBay是線上拍賣網站,不必多少成本就可以享有無國界的買賣,大部份的人覺得那是一種享受,eBay帝國於焉確立,使用者的x1一直都是很高, K值就高。現在大家都聽過eBay了,聽過許多人在eBay上面買賣賺錢了,但,有少部份的人覺得還是太麻煩,他們的x1依然很低;但慢慢的他們聽到愈來愈多人來跟他說,哎,「eBay很棒耶,我已經賣了什麼什麼什麼!」這些人雖然不為所動,但心中的那種落後感會慢慢的擴大…。最後他們的x1不變,為了追求同樣的K值,x2必然增加。
這時候,出現了AuctionDrop,這個服務很簡單,就是「幫你在eBay上拍賣東西」,它是繞著eBay走的,有店面,亦有辦法到府取貨。其實根本不必這樣,但這個人真的已經受eBay影響覺得可做,就付錢讓他做了。這個就是x2。
這個公式比較有點像形容一段邏輯,而不是數學。不過拿來說明「斷網」事件說不定也可以通。每一個世代都有一些時代轉變的「陣痛期」,從學生跳舞的權力、學生頭髮的長度……還有到現在的斷網,立意都是對年輕人利多於弊,但潮流卻也是擋不住的。可是,也是因為有些人無法在第一時間跟上潮流,才讓後面的x2可以賺錢。我想,力求「斷網」的這一群家長,在家說不定也是「不讓小孩上網」的一群超級保守派,當網路世界慢慢的變成「不能不上」以後,這些孩子會是失落的一群,這時候,他們也無法、不願、也沒有自信去增加那個「不用錢」的x1來追上那個K。這時候創業家可以趕上導入x2,海賺一筆。對於「斷網」事件心中覺得扯?這時候全部都平攤回來了,x1、x2、K移駕到下一個新創產品,等待下一場驚人的翻盤秀。
photo credit: @Fabrice Florin via flickr
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