Microsoft Certified Fundamentals(簡稱 MCF),由微軟與國際專業認證機構 Certiport 合作推出,依雲端技術角色職能規劃認證類別,並透過引導式學習路徑,使應試者階段式全盤理解微軟雲服務在人工智能、大數據、資料科學、商業智慧和雲端運算等領域的實務應用,認證內容亦完整、準確地考核雲端技術,除作為專業技能上的有利佐證,更能充分展現個人在雲端時代職場上的競爭優勢。 即使是國際性的專業認證、英文證書,但是在試題上可以自由選擇語系,因此,在國內的MOS 認證考試亦提供有正體中文化試題,只要通過Microsoft的認證考試,即頒發全球通用的國際性證書。 取得Microsoft Certified Fundamentals 國際性專業能力認證,除了肯定您在雲端領域具備充分且專業的知識與能力外,亦可提昇您個人的競爭力、生產力與工作效率。在工作職場上更能獲得更多的工作機會、更好的升遷契機、更高的信任度與工作滿意度。

MB-910 Microsoft Dynamics 365 基礎認證 (CRM) | MB-910 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Microsoft
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Microsoft Certified Fundamentals(簡稱 MCF),由微軟與國際專業認證機構 Certiport 合作推出,依雲端技術角色職能規劃認證類別,並透過引導式學習路徑,使應試者階段式全盤理解微軟雲服務在人工智能、大數據、資料科學、商業智慧和雲端運算等領域的實務應用,認證內容亦完整、準確地考核雲端技術,除作為專業技能上的有利佐證,更能充分展現個人在雲端時代職場上的競爭優勢。 即使是國際性的專業認證、英文證書,但是在試題上可以自由選擇語系,因此,在國內的MOS 認證考試亦提供有正體中文化試題,只要通過Microsoft的認證考試,即頒發全球通用的國際性證書。 取得Microsoft Certified Fundamentals 國際性專業能力認證,除了肯定您在雲端領域具備充分且專業的知識與能力外,亦可提昇您個人的競爭力、生產力與工作效率。在工作職場上更能獲得更多的工作機會、更好的升遷契機、更高的信任度與工作滿意度。 更多
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3.描述 Dynamics 365 Customer Service
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Beginner's Guide to Dynamics 365 & Power Platform
What is Dynamics 365?
Microsoft Dynamics 365 is a set of intelligent business applications designed to manage business functions across sales, customer service, field service, finance, operations, marketing, and human resources. It integrates capabilities of ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) into a unified platform.
What is Power Platform?
Microsoft Power Platform is a suite of applications, connectors, and a data platform (Dataverse) that provides a rapid development environment to build custom apps, automate workflows, and analyze data. The key components of Power Platform are:
Power BI: Business analytics tool to visualize data and share insights.
Power Apps: Application development platform to build custom apps with little to no code.
Power Automate: Workflow automation tool to automate repetitive tasks and business processes.
Power Virtual Agents: Tool to create chatbots without the need for coding.
Getting Started with Dynamics 365
Understand the Modules: Familiarize yourself with the different modules available in Dynamics 365, such as Sales, Customer Service, Field Service, Finance, Supply Chain Management, and Marketing.
Sign Up for a Trial: Microsoft offers free trials for Dynamics 365. Sign up for a trial to get hands-on experience.
Learn the Basics: Focus on understanding the basic navigation, how to enter data, how to use dashboards, and how to generate reports.
Explore Training Resources: Use Microsoft Learn, which provides a wealth of tutorials and learning paths for Dynamics 365.
Join the Community: Engage with the Dynamics 365 community to exchange knowledge and best practices.
Getting Started with Power Platform
Power BI:
Sign Up: Get a Power BI account and download Power BI Desktop.
Learn Data Importing: Practice importing data from various sources such as Excel, SQL Server, and web sources.
Create Visualizations: Learn to create and customize visualizations, such as charts, graphs, and maps.
Build Dashboards: Combine multiple visualizations into interactive dashboards.
Explore Training: Use Power BI guided learning on Microsoft Learn and participate in community forums.
Power Apps:
Sign Up: Access Power Apps through your Office 365 account.
Create Your First App: Start with a canvas app and use the drag-and-drop interface to build a simple app.
Connect Data: Learn how to connect to various data sources like SharePoint, SQL, and Dataverse.
Explore Templates: Use pre-built templates to understand app structures and functionalities.
Learn with Tutorials: Follow step-by-step tutorials on Microsoft Learn and other online resources.
Power Automate:
Sign Up: Access Power Automate via your Office 365 account.
Create Flows: Start by creating simple automated workflows, such as sending notifications, copying files, or automating approvals.
Explore Connectors: Learn about the various connectors that allow Power Automate to interact with other applications and services.
Templates: Use built-in templates to understand the capabilities of Power Automate.
Training Resources: Use Microsoft Learn for tutorials and explore the Power Automate community for additional insights.
Power Virtual Agents:
Sign Up: Access Power Virtual Agents via the Power Platform portal.
Create a Bot: Start by creating a simple chatbot using the visual interface.
Define Topics: Learn to define topics and trigger phrases to guide user interactions.
Integrate with Services: Connect your bot to other services like Power Automate for advanced functionality.
Learning Materials: Use Microsoft Learn for comprehensive guides and tutorials.
Tips for Success
Set Clear Goals: Define what you want to achieve with Dynamics 365 and Power Platform.
Practice Regularly: Hands-on practice is essential for mastering these tools.
Seek Help When Needed: Don't hesitate to ask questions in the community forums or seek help from experts.
Stay Updated: Microsoft frequently updates these platforms with new features and improvements. Stay informed about the latest updates and enhancements.
Resources
Microsoft Learn: Comprehensive learning platform with tutorials and learning paths.
Community Forums: Engage with other users and experts in the Dynamics 365 and Power Platform communities.
YouTube Channels: Follow channels dedicated to Dynamics 365 and Power Platform for video tutorials and tips.
Official Documentation: Refer to Microsoft's official documentation for detailed guides and references.
By following this guide, beginners can effectively start their journey with Dynamics 365 and Power Platform, leveraging their capabilities to enhance business processes and drive digital transformation.
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延伸資訊
12月份企業要求的職務排行
包含網路管理工程師、雲端工程師等3種職類
Top 1 網路管理工程師 33.3%
Top 2 雲端工程師 33.3%
Top 3 MIS程式設計師 33.3%
相關職缺
6筆精選職缺
Microsoft 365 Admin
盧森堡商達爾國際股份有限公司台灣分公司
(Senior) CRM Application Consultant ( Microsoft Dynamics CRM )
Tectura Taiwan Limited_瀚資資訊方案股份有限公司
CRM
諾內創意設計股份有限公司
Microsoft Exchange管理員
印度商印福思股份有限公司台灣分公司
M365 Power Platform 工程師
緯謙科技股份有限公司
Business Operation (Support Microsoft Projects)
博彥科技有限公司